We will be happy to refund a product, provided (in the case of any non-defective products) it;
Has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product.
Is clean of any debris, dirt or marks, and is in a like-new, re-saleable condition.
Returns should be made within 28 days after the day of receipt and in original, undamaged packaging.
If any non-defective product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Exception: we regret that bespoke or personalised products that are especially made or ordered with your choice of shape, form, name, fabric, message or other customised aspect cannot be returned or refunded unless they are defective.